If you had bought an amplifier that is comparable to the Outlaw 770 from a local retailer you probably would have paid a much higher price. You might have paid fifty percent to one hundred percent more than what you paid for the Outlaw product, not to mention the sales tax. There is an advantage to buying online, but if you are willing to accept the advantages you must accept the drawbacks too. It is not fair to complain about The Outlaws because you sure didn't complain about what you saved buying from them. I can understand that you may be unhappy, but I am surprised that you didn't understand your responsibilities before you made your purchase. If The Outlaws cried foul I would not say they were being unreasonable.