I blame the 976 remote for all those quirks.

So far I’m satisfied w/my Harmony 665. Upon system turn on/off doesn’t always “fire” the 976* but always works for shutdown.
* remote programmed w/975 codes

had my 976 for 5 months, more problems with remote as time goes by. I expect it to be useless in a few more months. Volume up or volume down, neither is responsive in the way it should be. Now I double click. it will go opposite the way I want on first click but second click it responds the correct way.
I push menu exit, it changes the setting in the menu I just changed , or, it decreases or increases volume. I have experenced many more problems with this ineffective remote, yet there is no set pattern as there is with volume or exit..

I see the Remote issue has not been fixed. Here's my post from 2 days after I received my 976 in December of 2017.

"Quirky Remote...last night while watching a number of Blu-ray movies and concerts, I noticed that when I pressed the volume up button on the remote, the volume actually went down. I pressed the same button again and it continued to go down. I then pressed the volume down button, and it continued to go down. Not sure what caused this, but this is probably the 3rd time it has happened over the last week. Thoughts on a fix for this intermittent problem?"

The aim is off, it shoots too high. I did get an IR Repeater and a Harmony Remote. But the Harmony has it's own issues. This should have been a simple fix for the Outlaws. I have a call in today to see if I can order a new remote (without the issue), but I doubt that any new remotes have been corrected based on your post. We will see.

Would like to know If they ever send you a remote to replace the junk remote that came with the 976.
I suspect there new business model is to do nothing they are not forced to do.
So sad ...

With the number of complaints on the forums about this remote I am surprised they haven't gotten into it a little bit more. Even with repeaters and various aiming fixes the remote seems to have a mind of its own. It feels like it is a software or firmware issue with the receiver itself in that it doesn't do what is expected.

The remote IS the problem, not the 976.

My mid-line Harmony (665) takes care biz. My only Harmony issue: it won’t “fire*” the 976 on turn up regardless of Movies, Tv/cable, or music. The 665 WILL consistently shutdown my entire system with the press of one button.
* I use the 976 remote, my forefinger, or one of my kids.

I am not sure the remote is the whole issue since many have reported having issues with aftermarket remotes too.

976 owners ONLY! Remote Poll:
Press 1 - Outlaw remote works fine

Press 2 - Outlaw remote flakey, seriously considering augmenting or replacing; see 3 or 4 below

Press 3 - satisfied utilizing some sort of third party device w/Outlaw remote: briefly make, model, & satisfaction level

Press 4 - satisfied* using aftermarket remote; Outlaw remote in end table drawer
* or unsatisfied

I see this thread is 8 pages and counting. I love my 976 w/ so many more* features* and types of audio** outputs. I like how the 976 remote feels in my hand. Unfortunately, the erratic volume control forced Third party service from Harmony. I can be careless where/how I point it and I’ve come to depend upon its volume buttons to work correctly always.
* compared the the 975 not to mention improved SQ
** balanced & unbalanced for all

Thnx Tony

Not a word from Outlaw...

Not a word from Outlaw...

Same thoughts here...Harmony is the only resolution. I tried the original remote again...same issues erratic volume commands all over the place.