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#96652 - 06/06/17 05:01 AM Re: RR2150 no sound [Re: steve1173]
Helson Offline
Gunslinger

Registered: 03/21/12
Posts: 108
Loc: USA
So, you "called Vizio no help." Did you contact Outlaw yet? Are they taking care of you? If it's the same issue they should at least cover the shipping costs as well as the repair.
_________________________


Main HT <> 975 <> 7200 <> Ultra X-12 <> sapphire ST2 mkII RF/LF <> sapphire SC center
sapphire ST2 mkII SBR/SBL <> sapphire SS SR/SL <> iView over the air converter/DVR with 320Gb external HD <>
Lava HD-2605 Ultra 150 mile antenna <> Vizio E70U-D3 70" LCD <> Samsung BD-F5100 <> Amazon Fire TV

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#96654 - 06/06/17 07:16 AM Re: RR2150 no sound [Re: steve1173]
XenonMan Offline
Desperado

Registered: 04/08/08
Posts: 2350
Loc: Columbus,North Carolina
Once it is out of warranty the Outlaws no longer cover shipping and repairs. However, they do pretty good repair work at a fair price. If you want to avoid sending it home find a good AV tech and have them get into the box and figure it out. Could be something simple and if the switch is bad they can get it from Outlaw.
_________________________
Music system
Model 990/7500/Magnepan 1.6 QRs/Technics SL1200 MK2/Aperion S-12 Subwoofer/OWA3/Sony NS75H DVD

TV System
Large Advent Loudspeakers/Panasonic Viera 42 inch/Onkyo HT-RC260/Sony BDP S590


Home Theater System
Onkyo PR-SC886/7125/Klipsch RF-82 L/R,RC-62 center, RB-35 SR/SL, BENQ HT1075, Outlaw LFM1-EX/OPPO BDP-83/Directv
Harmony ONE
Blue Jeans and Monoprice interconnects
APC H15 Power Conditioners

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#96657 - 06/06/17 07:50 AM Re: RR2150 no sound [Re: Stephen B]
steve1173 Offline
Gunslinger

Registered: 04/29/02
Posts: 45
Loc: punta gorda, florida, usa
One person PM me that his did the same and they replaced the speaker switch assembly. Wonder if it was a bad run of parts or something internally is causing the speaker selector switch assembly to go bad.

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#96658 - 06/06/17 07:52 AM Re: RR2150 no sound [Re: XenonMan]
steve1173 Offline
Gunslinger

Registered: 04/29/02
Posts: 45
Loc: punta gorda, florida, usa
Where I live on the west coast of Florida there are really no good audio technicians to service it.

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#96660 - 06/06/17 09:09 AM Re: RR2150 no sound [Re: steve1173]
Outlaw Ben Offline

Gunslinger

Registered: 10/31/13
Posts: 143
It is unfortunate that this has been left out, but yes, Helson and Xenon, we've already made an exception to try and take care of Steve. This was done immediately when he first contacted us. His unit is coming in; if we find it to be the speaker selector switch, after we've already serviced it, I told Steve we would cover the repair - parts and labor, the return shipping to him, and reimburse him for the inbound-shipping.

Lets face it, this unit shouldn't have to come in again. Unfortunately, things do happen and rather than telling you: Sorry, you are outside of warranty, we are telling you this repair should not need to be made twice and if this is related to the speaker selector switch Outlaw will be covering all costs.

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#96662 - 06/06/17 05:41 PM Re: RR2150 no sound [Re: steve1173]
XenonMan Offline
Desperado

Registered: 04/08/08
Posts: 2350
Loc: Columbus,North Carolina
That is the kind of customer service that makes it a pleasure to deal with the Outlaws. Try getting that from ANY other builder of high end electronics.
_________________________
Music system
Model 990/7500/Magnepan 1.6 QRs/Technics SL1200 MK2/Aperion S-12 Subwoofer/OWA3/Sony NS75H DVD

TV System
Large Advent Loudspeakers/Panasonic Viera 42 inch/Onkyo HT-RC260/Sony BDP S590


Home Theater System
Onkyo PR-SC886/7125/Klipsch RF-82 L/R,RC-62 center, RB-35 SR/SL, BENQ HT1075, Outlaw LFM1-EX/OPPO BDP-83/Directv
Harmony ONE
Blue Jeans and Monoprice interconnects
APC H15 Power Conditioners

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#96664 - 06/07/17 08:46 AM Re: RR2150 no sound [Re: XenonMan]
Owl's_Warder Offline
Desperado

Registered: 06/29/01
Posts: 821
Loc: Grants Pass, OR
Originally Posted By XenonMan
That is the kind of customer service that makes it a pleasure to deal with the Outlaws. Try getting that from ANY other builder of high end electronics.


Exactly. They took care of my 1050 many years ago for exceptionally reasonable prices and did it quickly. Their customer service is outstanding and is a big part of why I'm still a loyal customer.

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#96675 - 06/10/17 12:27 AM Re: RR2150 no sound [Re: Outlaw Ben]
steve1173 Offline
Gunslinger

Registered: 04/29/02
Posts: 45
Loc: punta gorda, florida, usa
Yes received your reply and you did what you promised, thank you for exceptional and really fast service. I received your invoice for warranty repair and credit for shipping. Question says speaker selector switch rebuilt, could something in the unit cause the switch to fail in a short time or just a bad switch. Thank you again.

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