#96652 - 06/06/17 09:01 AM
Re: RR2150 no sound
[Re: steve1173]
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Gunslinger
Registered: 03/21/12
Posts: 283
Loc: USA
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So, you "called Vizio no help." Did you contact Outlaw yet? Are they taking care of you? If it's the same issue they should at least cover the shipping costs as well as the repair.
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Main HT <> 976 <> 7200 <> Ultra-X12 <> sapphire ST2 mkII RF/LF <> sapphire SC center sapphire ST2 mkII SBR/SBL <> sapphire SS SR/SL <> Verizon/DVR <> Vizio M70Q7 <> Oppo UDP-203 <> Amazon 4k Fire TV
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#96654 - 06/06/17 11:16 AM
Re: RR2150 no sound
[Re: steve1173]
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Desperado
Registered: 04/08/08
Posts: 2676
Loc: Columbus,North Carolina
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Once it is out of warranty the Outlaws no longer cover shipping and repairs. However, they do pretty good repair work at a fair price. If you want to avoid sending it home find a good AV tech and have them get into the box and figure it out. Could be something simple and if the switch is bad they can get it from Outlaw.
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Music system Model 990/7500/Magnepan 1.6 QRs/Technics SL1200 MK2/Aperion S-12 Subwoofer/OWA3/Sony NS75H DVD APC H15 Power Conditioner
TV System Large Advent Loudspeakers/ Polk center/Monoprice surrounds/Panasonic Viera 42 inch/Onkyo HT-RC260/Sony BDP S590/Directv
Home Theater System Onkyo PR-SC886/Outlaw 7125 Klipsch RF-82 L/R,RC-62 center, RB-35 SR/SL, BENQ HT1075, Outlaw LFM1-EX/OPPO BDP-83/Directv Harmony ONE Blue Jeans and Monoprice interconnects APC H15 Power Conditioner
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#96657 - 06/06/17 11:50 AM
Re: RR2150 no sound
[Re: Stephen B]
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Gunslinger
Registered: 04/29/02
Posts: 45
Loc: punta gorda, florida, usa
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One person PM me that his did the same and they replaced the speaker switch assembly. Wonder if it was a bad run of parts or something internally is causing the speaker selector switch assembly to go bad.
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#96658 - 06/06/17 11:52 AM
Re: RR2150 no sound
[Re: XenonMan]
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Gunslinger
Registered: 04/29/02
Posts: 45
Loc: punta gorda, florida, usa
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Where I live on the west coast of Florida there are really no good audio technicians to service it.
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#96660 - 06/06/17 01:09 PM
Re: RR2150 no sound
[Re: steve1173]
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Gunslinger
Registered: 10/31/13
Posts: 241
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It is unfortunate that this has been left out, but yes, Helson and Xenon, we've already made an exception to try and take care of Steve. This was done immediately when he first contacted us. His unit is coming in; if we find it to be the speaker selector switch, after we've already serviced it, I told Steve we would cover the repair - parts and labor, the return shipping to him, and reimburse him for the inbound-shipping.
Lets face it, this unit shouldn't have to come in again. Unfortunately, things do happen and rather than telling you: Sorry, you are outside of warranty, we are telling you this repair should not need to be made twice and if this is related to the speaker selector switch Outlaw will be covering all costs.
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#96662 - 06/06/17 09:41 PM
Re: RR2150 no sound
[Re: steve1173]
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Desperado
Registered: 04/08/08
Posts: 2676
Loc: Columbus,North Carolina
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That is the kind of customer service that makes it a pleasure to deal with the Outlaws. Try getting that from ANY other builder of high end electronics.
_________________________
Music system Model 990/7500/Magnepan 1.6 QRs/Technics SL1200 MK2/Aperion S-12 Subwoofer/OWA3/Sony NS75H DVD APC H15 Power Conditioner
TV System Large Advent Loudspeakers/ Polk center/Monoprice surrounds/Panasonic Viera 42 inch/Onkyo HT-RC260/Sony BDP S590/Directv
Home Theater System Onkyo PR-SC886/Outlaw 7125 Klipsch RF-82 L/R,RC-62 center, RB-35 SR/SL, BENQ HT1075, Outlaw LFM1-EX/OPPO BDP-83/Directv Harmony ONE Blue Jeans and Monoprice interconnects APC H15 Power Conditioner
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#96664 - 06/07/17 12:46 PM
Re: RR2150 no sound
[Re: XenonMan]
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Desperado
Registered: 06/29/01
Posts: 894
Loc: Grants Pass, OR
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That is the kind of customer service that makes it a pleasure to deal with the Outlaws. Try getting that from ANY other builder of high end electronics. Exactly. They took care of my 1050 many years ago for exceptionally reasonable prices and did it quickly. Their customer service is outstanding and is a big part of why I'm still a loyal customer.
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#96675 - 06/10/17 04:27 AM
Re: RR2150 no sound
[Re: Outlaw Ben]
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Gunslinger
Registered: 04/29/02
Posts: 45
Loc: punta gorda, florida, usa
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Yes received your reply and you did what you promised, thank you for exceptional and really fast service. I received your invoice for warranty repair and credit for shipping. Question says speaker selector switch rebuilt, could something in the unit cause the switch to fail in a short time or just a bad switch. Thank you again.
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