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#93197 - 05/07/13 03:20 PM Problem with brand new 970
DaveWoj Offline
Gunslinger

Registered: 09/17/06
Posts: 70
Loc: Ft Johnson, NY
I have a brand new 970 built after the software update (I believe) since it was purchased in (2007).
I bought it when they had it for $299 with a amp package deal.
My original 970 is from 2006 and I am in the process of updating it. In the mean time I pulled out this brand new out of the box and set it up and here’s my problem.
When I turn it on through a universal remote (and it goes to video source), the volume is set at -55 which is what I have it default to. When I attempt to turn the volume up it whacks out and goes to random levels like -43, then -35 but no signal or volume id heard even after switching input sources.
If I turn it off and back on, it works fine. It only happens the very first time I turn the power on after sitting for awhile. Never had this problem with the other 970.
Any opinions?

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#93199 - 05/09/13 07:45 AM Re: Problem with brand new 970 [Re: DaveWoj]
DaveWoj Offline
Gunslinger

Registered: 09/17/06
Posts: 70
Loc: Ft Johnson, NY
Well I called tech support. They seem to think it's a bad capacitor. He said they can fail after awhile. I told him NO, it never failed, because it was never used. It was sitting in an unopened box since 2007 as a (and get this) a backup in case my original 970 ever went bad. That's when he said well, they can also go bad from sitting. Really? Thought I was so smart to buy a backup for $299 but looks like the joke is on me. Not very happy right now, knowing I have to spend even more money to fix something that never worked in the first place.

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#93200 - 05/09/13 09:23 AM Re: Problem with brand new 970 [Re: DaveWoj]
Outlaw Jim Offline
Gunslinger

Registered: 02/25/13
Posts: 20
Loc: USA
"Electrolytic capacitors are conditioned when manufactured by applying a voltage sufficient to initiate the proper internal chemical state. This state is maintained by regular use of the equipment. If a system using electrolytic capacitors is disused for a long period of time it can lose its conditioning, and will generally fail with a short circuit when next operated, permanently damaging the capacitor."

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#93201 - 05/09/13 01:17 PM Re: Problem with brand new 970 [Re: DaveWoj]
DaveWoj Offline
Gunslinger

Registered: 09/17/06
Posts: 70
Loc: Ft Johnson, NY
Update:
I heard back from Outlaw and they explained the above to me, which I wasn't aware of. It will be useful to know for the future.
More importantly, although I may have come off as harsh, it was more disappointment that I had purchased a second 970 as a emergency replacement and it kind of backfired on me.
But Outlaw is offering a compromise on the cost of repair which is fair considering the unit is technically 6 years old but never opened.
I just wanted everyone here to know that they are attempting to make it right for their loyal customers.
So in the end it will still end up costing me a little for repair but I will have a working 970 that I will use this time.
Thank you everyone at Outlaw for your exceptional customer service.

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#93203 - 05/10/13 01:31 PM Re: Problem with brand new 970 [Re: DaveWoj]
EEman Offline
Desperado

Registered: 11/11/09
Posts: 514
Loc: Canton, MI
Wow, that's a new one on me.

However, like most things the answer is on the internet. I found this paper that describes in great detail the leakage characteristics of electrolytic caps including a blurb on the storage problem.

Basically the caps break down when not powered but self-heal when energized if the break down isn't too bad.
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#93204 - 05/11/13 02:03 PM Re: Problem with brand new 970 [Re: DaveWoj]
Helson Offline
Gunslinger

Registered: 03/21/12
Posts: 283
Loc: USA
Yes, electrolytic capacitors can be self healing. But, in my experience, once they have failed they will continue to fail more and more until they completely break down.
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