Does anyone know where I can download the MX 800 programming software now that Universal has taken it off their website? Like a dummy I didn't make a backup copy and now need to load it on a new computer. (Still have the old computer, but its days may be numbered.) Thanks!

Bob

Have you tried emailing them (URC)?

It's quite a pain. I've got a mirror of a fairly recent version of the MX-700 software in my MX-700 review , but you might be better off opening the battery compartment and using the serial number to download the last version of the software. There's a page that will allow it, if I can find the darn link. It's somewhere in this thread , but I can't find it at the moment.

Gonk/MeanGene -- Thanks for your responses. I found the registration link on p. 14 of the AVS thread, Gonk, put in my serial number and got the software. I will say that URC would not be my choice of remote provider in the future, howevermuch I like my MX-800.

Best -- Bob

Glad to found the link, Bob. I'm also quite disappointed in URC's recent policy changes...

As an update, I also heard back from Bluedo.com, where I purchased my MX-800. If you are a Bluedo purchaser, they will provide a download of the MX Editor that has the Live Update feature activiated.

Bob

I've had good luck with buying from Bluedo - I'm glad to hear that they are doing as they should be in this case.

I just finished reading some (it's over 60 pages long!) of the thread at remote central. I really feel sorry for the people who bought their remotes from authorized dealers that subsequently went out of business. URC's response to these people is the epitome of arrogance and poor customer service. I am also currently rethinking my decision to upgrade my remote to one of the newer URC models, since even if I buy from an authorized dealer I may be left in the cold in the future if they go under.

I hear you, morphsci. I'm hoping my MX-800 lasts a good long time, but it's likely to be the last URC product I buy.

Bob

I went to the site and DL'd the software but it still does not allow you to update the software unless you have an invitation code which I am now trying to obtain from SurfRemoteControl which is an AD. I assume that the new software will allow updated once I have the code?

I am sure more people can add to this, but I was very impressed with URC when my MX 500 would not work my new TV. I called them up and they said send it in. I did and they added three new devices to the MX 500 so that I could work all of my new components. They did this free of charge and paid for the return shipping. They also provided instructions/information on the new firmware that was added. Yes, I don't like the new policy, but I buy from AD's so it isn't as much of an issue to me. In addition I also have an MX 800.

MeanGene -- I had the same experience as you with the link you posted (which I got to thanks to Gonk via the AVS discussion). I was glad Bluedo came through for me with a file that allows Live Update. Most recent update is October 06, but still no 990 in the IR database. Good luck!

Bob

I was able to get the invitation from SurfRemoteControl and have the new upgradeable software installed; everything is right with the world once again.

Glad to see everything has worked out, MeanGene.