A little trouble getting it all to work.

Posted by: trout

A little trouble getting it all to work. - 02/08/19 09:41 AM

I received the HDS-42AVR to hookup to my system and new 4k video. Alas, it seemed to work, but when I tried switching to another input other than the initial TV one, it would not function. The TV's video and sound, even through the ARC connection, seems to work fine, but when I try switching to my DVD/Blu-Ray player the video comes through but not the audio. The functionality does work with video and audio using ARC, as well, as the DVD/Blu-Ray's video and audio, when I just have the inputs hooked straight up, and no HDS-42AVR. I'm fairly certain I have it hooked up per the instructions.

Note, I tried getting to Outlaw support and it eventually locked me out, not letting me login.
Posted by: Helson

Re: A little trouble getting it all to work. - 02/08/19 11:21 AM

If I'm remembering right the 975 remote switches the switcher input, along with the 975 input. Are they both switching inputs together?
Posted by: POB

Re: A little trouble getting it all to work. - 02/08/19 01:57 PM

Experiencing the same thing, very frustrated. Got it to work with Input one for the TV yesterday, today I only get sound and no picture. Attached a Fire 4K Stick and it won't recognize it. The Fire 4K stick works in the TV. Also,can't seem to get the ARC to work either. Any suggestions would be appreciated.
Posted by: trout

Re: A little trouble getting it all to work. - 02/10/19 11:57 AM

I believe I got a good response from the Outlaw support team. I thought the 975 and HDS-42SAVR were smart enough to do the audio switching automatically, at least the auto-switching was what, I thought I had read, happens, but apparently that does not happen. I have not tried this out yet, but according to the reply I got recently, You have to set every audio input on the the system you want to use your Outlaw 975 to use HDMI1. That makes sense. Thus, if you want the TV selection of the Outlaw 975 to work, it's Video is the Input of the HDS-42AVR, say HDMI3, but the audio, via the menu option of the 975, has to be HDMI1. Yet, say you have a game system to use HDMI2 of your HDS-42AVR, the menu of the 975's inputs, use HDMI2 as the video, but has to use HDMI1, for the audio, on the Game Input selection of the menu. They all have to be HDMI1, if you want the audio to work via the HDS-42AVR. It makes sense. I'm going to go try it later.
Posted by: Helson

Re: A little trouble getting it all to work. - 02/11/19 06:28 AM

The HDS-42AVR is an outboard HDMI switcher that splits the audio from the video, sending the video to the TV and the audio to the 975. There is only one connection from the HDS-42 audio out to one of the 975 inputs. Therefore, you would need to configure any of the devices being connected to the HDMI splitter to whichever HDMI port you're connecting the audio to, be it HDMI 1, 2, 3, or 4.
All of them need to be configured to the one port for both video and audio, as there is HDMI handshaking occurring.
Posted by: POB

Re: A little trouble getting it all to work. - 02/13/19 08:46 AM

I have tried everything, spent hours. Sure it is my fault but finally gave up. Hooked my Amazon Fire Stick 4K directly into the 975, works great just can't use 4K.
Outlaw has tried to help but can't deal with it anymore.

If anyone interested in a HDS42, I will sell cheap, I am outside my 30 day window but about 20 days.
Posted by: POB

Re: A little trouble getting it all to work. - 03/18/19 12:31 PM

I would like to get some feedback. I am really frustrated with Customer Service. I purchased OA gear because I heard great things but my experience has been bad. Can't get the AVR42 to work, tried 4 different times from scratch, put in over 6 hours trying to figure it out. Opened 2 tickets, the last response was, "you can send it back but nothing in wrong, we never had a problem. We will charge you $25 to bench test it."

This response does not seem indicative about what I have heard. Look I am not a bitter guy, I just want to use 4K. 975 works great, shouldn't be this hard to get the AVR fixed or replaced. Interested to get your feedback, thanks
Posted by: XenonMan

Re: A little trouble getting it all to work. - 03/18/19 04:51 PM

Tell us how you have it setup and we will try to help. See Helson's reply above. Remember to connect the 975 to another HDMI input on the TV to ensure a complete handshake path.The key is to make sure all of the inputs to the AVR42 are all set to use the same HDMI port that the AVR42 is connected to on the 975. That way when the switching happens the handshakes can take place for both audio and video. Lets say that you have a BDP, a PS4 and a cable box connected to the AVR42 inputs and the AVR42 is connected to the 975 Using HDMI 1. All of inputs to the AVR42 have to be configured in the 975 menu to use HDMI 1 for both Video and Audio, otherwise the handshake will fail and you will be missing audio, video or both. Let us know how you are set up and we will get thru it with you. If you were complaining to Outlaw before the 30 day window passed then it should be on them to make it right, if the AVR42 is defective.
Posted by: EEman

Re: A little trouble getting it all to work. - 03/19/19 09:27 AM

Yeah tell us how it is wired up. According to the manual you have to set all the inputs to HDMI1 for both audio and video. However the buttons on the 975 remote appear to be hard coded to the inputs of the HDS42.

For example if you hit the DISC button on the remote the DISC input on the 975 has to be set to HDMI1 for both audio and video. However the DISC button selects the HMDI2 input, and ONLY HDMI2 input, on the HDS42. It will not detect automatically.
Posted by: Outlaw Jim

Re: A little trouble getting it all to work. - 03/20/19 05:11 AM

Originally Posted By POB
I would like to get some feedback. I am really frustrated with Customer Service. I purchased OA gear because I heard great things but my experience has been bad. Can't get the AVR42 to work, tried 4 different times from scratch, put in over 6 hours trying to figure it out. Opened 2 tickets, the last response was, "you can send it back but nothing in wrong, we never had a problem. We will charge you $25 to bench test it."

This response does not seem indicative about what I have heard. Look I am not a bitter guy, I just want to use 4K. 975 works great, shouldn't be this hard to get the AVR fixed or replaced. Interested to get your feedback, thanks

You currently have a support ticket open with questions we're waiting for answers on. It's true. We have been able to help with everyone's set up to this point.
We do want to help you! I know it's frustrating, but, this is true whenever anyone is having difficulty with their systems.
Please go back onto the support ticket and answer me.
Posted by: POB

Re: A little trouble getting it all to work. - 03/21/19 10:02 AM

Thank you very much for the input. Yes, I have 2ea. HDMI's going to the TV, one from the 975 and on for the Video pass through on the AVR. I have all settings for inputs set to HDMI 1 for video and audio on the 975. I have installed all new cables. Outlaw would not consider that there was a problem with the AVR, that it must be operator error. I sold the unit but the buyer sent it back because he got, Picture but no sound. Now Outlaw is telling me I need to reset the 975. I am going to try one more time, "fifth times a charm"
and see if I can get this sucker to work. If not, I feel that I am not asking too much to have OA check it out and not charge me $25. I purchased there product, they should support it.

Thanks again, I will let you know how it turns out!