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#99338 - 06/09/23 04:58 PM shut itself on and started smoking!!
eryoung2k Offline
Deputy Gunslinger

Registered: 04/20/21
Posts: 3
Well I was listening to internet radio with it today(around Lunch time) and it shut itself off and started smoking. Scared the crap out of me! I quickly unplugged it and everything i had connected to it and brought it on my porch. I called Outlaw and told them what happened and he said sorry it's 3 months out of warranty. I was shocked and disappointed as 1 month ago I also purchased there Subwoofer from them. I explained how i have it on top of my cabinet in the open air nothing above it and nothing on the sides. It should last longer than 2 years and 3 months shouldn't it? He said if they find a workmanship defect they might cover it. I ended up agreeing to have them open a ticket and send it 15 miles to Norton (I live close to them) Brought it to UPS and had them double box it safely and $120.00 later its on its way. Wish me luck!!!! I do love the Amplifier/Receiver.


Edited by eryoung2k (06/09/23 04:58 PM)
_________________________
Outlaw Audio RR2160MKii
Outlaw Audio M8 Subwoofer
Dahli Zensor Speaker
Audio Technica LP120 Turntable
Audio Technica ML540 Cartridge

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#99339 - 06/11/23 08:57 AM Re: shut itself on and started smoking!! [Re: eryoung2k]
butchgo Offline
Desperado

Registered: 06/22/07
Posts: 368
Loc: Southern Oregon coast
I hope they step up and back their product.
3 months past the warranty period is splitting fine hairs.
_________________________
Epson 3500 3D projector
93" Carl's Place Flexiwhite DIY screen
Outlaw 976 Pre/Pro
Outlaw 7500 for LCR & L/R surrounds
1- Emotiva Mini X-A100 for rear surrounds
2- Outlaw LFM-1 EX subs
Oppo BDP-105 Blu-ray/DVD/SACD player
Outlaw LCR (Snell Labs) for center channel duty
Tekton Enzo XL L/R
4- Emotiva ERD-1s surround speakers
Monster HTS3600MKII power center

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#99340 - 06/19/23 08:38 AM Re: shut itself on and started smoking!! [Re: butchgo]
eryoung2k Offline
Deputy Gunslinger

Registered: 04/20/21
Posts: 3
They did!!! It was the Voltage Regulator. They replaced it, and bench tested it and sent it back to me Fedex on them. Super pleased with there customer service! Got it back next day seeing I only live 13 minutes away.
_________________________
Outlaw Audio RR2160MKii
Outlaw Audio M8 Subwoofer
Dahli Zensor Speaker
Audio Technica LP120 Turntable
Audio Technica ML540 Cartridge

Top
#99341 - 06/19/23 09:24 AM Re: shut itself on and started smoking!! [Re: eryoung2k]
butchgo Offline
Desperado

Registered: 06/22/07
Posts: 368
Loc: Southern Oregon coast
Good for you!
Nice to see that they were willing to take care of their customer.
_________________________
Epson 3500 3D projector
93" Carl's Place Flexiwhite DIY screen
Outlaw 976 Pre/Pro
Outlaw 7500 for LCR & L/R surrounds
1- Emotiva Mini X-A100 for rear surrounds
2- Outlaw LFM-1 EX subs
Oppo BDP-105 Blu-ray/DVD/SACD player
Outlaw LCR (Snell Labs) for center channel duty
Tekton Enzo XL L/R
4- Emotiva ERD-1s surround speakers
Monster HTS3600MKII power center

Top

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