Got the email today that said after I respond I could have an exchange unit shipped to me within 10 days or I can send mine out to be upgraded which would take about 2-3 weeks. Hate to be without one that long but don't know if I want a rebuilt, know this sounds crazy but if it came with scratches etc it would always bother me & I know how I took care of mine since I received it. What is most other people doing. Got to say Outlaw is one great company, the products are really great & their customer service is fantastic. They take great strides with the product & customer satisfaction.