He gets really angry and starts yelling, "you guys buy from the internet and then you call me for help. I can't help you. That is the problem with internet companies, there is no customer support" I don't argue with this guy, just continue to look around. I realize that the saleman has just lost touch with what is going on outside of the store he works in.
The irony in this is that my experience has been the exact opposite: you've got internet companies like Outlaw that offer trained, competent support staff for free plus communities like ours for those "off hours" questions, and then you've got specialty shops that won't even tell you how to disable a subwoofer on a surround processor that they sold you unless you pay them an additional fee for setting it up. Granted, not all shops are that way, but it's become more common.
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