#92559 - 02/06/13 04:05 PM
Re: 975 - After about 1 month (positive / Negative)
[Re: Adrian L]
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Gunslinger
Registered: 11/16/03
Posts: 67
Loc: San Jose, Ca. USA
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Call it "How not to be a Douche!"
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Home Theater: Vizio M70-C3 70" 4K TV Outlaw 975 Outlaw 7125 Panasonic DMP-BD85K blue ray Xbox One X 4K Blu Ray/Games Sony SS-K90ED tower speakers DefTech Mythos 3 center Modified Pyle 3" 2-way cube speakers side surround Insignia 3" 2-way bookshelf surround back Modified Audio Source SW-15 subwoofer (downward firing) 3000 watt Dayton Audio SUB-1200 12" Subwoofer
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#92563 - 02/06/13 08:23 PM
Ideas about why service matters...
[Re: Hank]
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Desperado
Registered: 11/13/02
Posts: 336
Loc: Illinois
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Well I think you know I was sorta "joshing" as the Dell buyout was like a $24BILLION dollar announcement. And to be fair the Dell HW that my firm is having fits with is many years past its primary "full production" function but still a vital part of our development environment. Dell mostly does provide great service on new stuff and still helps us limp along as long we pay for extend support. Funny thing too is that there are some analogies to the 975 product offering. See, back when my firm acquired this particular Dell HW and it was shiny new it was not real clear if the product offered more value than specialized units from other suppliers but it seemed awfully promising. The situation now is that we have a fancy "supposed to do everything" device that is kinda of limping along and gradually coming a giant costly decision point. I equate this to sorta maybe buying a used "does everything" kind of pre-pro like maybe an Integra 80.3 that cost, even used at a good discount, probably as much three or four 975s. Part of me wants the "slices / dices / auto-eqs / internet connected / app friendly / wiz bang" of even a used pre-pro and another part of knows that WHEN something goes wrong no Integra dealer will even listen to my voice mail after they get to the "I bought it used" part. Ideas? (feel free to PM too) Ha- you should have made your suggestion a few weeks ago. But, perhaps there's an opportunity for Peter to come to Austin and do a customer service seminar at Dell
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#92565 - 02/07/13 02:53 AM
Re: Ideas about why service matters...
[Re: Adrian L]
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Gunslinger
Registered: 11/16/03
Posts: 67
Loc: San Jose, Ca. USA
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I had been tossing around several different a/v receivers such as the Onkyo tx-nr717 and nr-818 as their "specs" are similar to the 975/7125 combo I'll be getting soon. They too have tons of wiz-bang features that grabbed my attention, with TONS of HDMI options, yet even though I would be saving money with these vs. The Outlaw setup it was my wife that still brought me back to the Outlaw system. She said where was I going to get the same level of customer support and quality for my money, and that I had always bugged her about getting separates and this was my best chance for some time to come.
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Home Theater: Vizio M70-C3 70" 4K TV Outlaw 975 Outlaw 7125 Panasonic DMP-BD85K blue ray Xbox One X 4K Blu Ray/Games Sony SS-K90ED tower speakers DefTech Mythos 3 center Modified Pyle 3" 2-way cube speakers side surround Insignia 3" 2-way bookshelf surround back Modified Audio Source SW-15 subwoofer (downward firing) 3000 watt Dayton Audio SUB-1200 12" Subwoofer
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#92571 - 02/07/13 12:06 PM
Re: Ideas about why service matters...
[Re: Adrian L]
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Desperado
Registered: 04/08/08
Posts: 2676
Loc: Columbus,North Carolina
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Agreed!! Now that you have the amp, upgrading is much easier down the road.
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Music system Model 990/7500/Magnepan 1.6 QRs/Technics SL1200 MK2/Aperion S-12 Subwoofer/OWA3/Sony NS75H DVD APC H15 Power Conditioner
TV System Large Advent Loudspeakers/ Polk center/Monoprice surrounds/Panasonic Viera 42 inch/Onkyo HT-RC260/Sony BDP S590/Directv
Home Theater System Onkyo PR-SC886/Outlaw 7125 Klipsch RF-82 L/R,RC-62 center, RB-35 SR/SL, BENQ HT1075, Outlaw LFM1-EX/OPPO BDP-83/Directv Harmony ONE Blue Jeans and Monoprice interconnects APC H15 Power Conditioner
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#92574 - 02/08/13 01:54 PM
Re: Ideas about why service matters...
[Re: renov8r]
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Desperado
Registered: 03/30/01
Posts: 348
Loc: Austin, Texas, USA
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Well, renov8r, sometimes our companies need the latest and greatest, and sometimes the basics with accompanying easy of support, both internally and externally from suppliers. Your situation is probably either of those two regarding your Dell HW requirement. As for your home electronics, I'd stick with Outlaw.
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"Do you expect me to talk?" "No Mr. Bond, I expect you to die!"
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#93207 - 05/11/13 05:21 PM
Re: 975 - After about 1 month (positive / Negative)
[Re: Adrian L]
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Deputy Gunslinger
Registered: 01/08/03
Posts: 10
Loc: Utah
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Pretty disappointed with this purchase of the 975. Will probably just hook my old 950 back up and buy the Emotiva or something else. Yes, I finally got it set up with using a high end HDMI to DVI cable and plugging the DVI end to my computer monitor. But there is absolutely no sound what so ever coming in thru the HDMI cables. So I cannot use the Dolby True HD or DTS Masters features on Blue-Ray disc. Cannot even use my superior OPPO decoding since there are no 7.1 input connections. Have been a long time Outlaw fan and consumer, but this unit is poor.
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Plonk
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#93208 - 05/11/13 10:42 PM
Re: 975 - After about 1 month (positive / Negative)
[Re: Adrian L]
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Desperado
Registered: 06/29/01
Posts: 894
Loc: Grants Pass, OR
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Well that stinks. Sorry to hear your unit doesn't seem to be working, Plonker. Did you give the Outlaws a call and see if they could help you troubleshoot it? Their support is usually top notch if you let them know there's a problem.
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#93209 - 05/12/13 10:17 AM
Re: 975 - After about 1 month (positive / Negative)
[Re: Adrian L]
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Desperado
Registered: 04/08/08
Posts: 2676
Loc: Columbus,North Carolina
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I assume the setup involved designating the HDMI ports for the equipment you have installed. I would recheck that and caqll Outlaw Monday AM.
_________________________
Music system Model 990/7500/Magnepan 1.6 QRs/Technics SL1200 MK2/Aperion S-12 Subwoofer/OWA3/Sony NS75H DVD APC H15 Power Conditioner
TV System Large Advent Loudspeakers/ Polk center/Monoprice surrounds/Panasonic Viera 42 inch/Onkyo HT-RC260/Sony BDP S590/Directv
Home Theater System Onkyo PR-SC886/Outlaw 7125 Klipsch RF-82 L/R,RC-62 center, RB-35 SR/SL, BENQ HT1075, Outlaw LFM1-EX/OPPO BDP-83/Directv Harmony ONE Blue Jeans and Monoprice interconnects APC H15 Power Conditioner
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#93214 - 05/13/13 01:55 AM
Re: 975 - After about 1 month (positive / Negative)
[Re: Plonker]
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Desperado
Registered: 01/23/02
Posts: 765
Loc: Monterey Park, CA
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I finally got it set up with using a high end HDMI to DVI cable and plugging the DVI end to my computer monitor. But there is absolutely no sound what so ever coming in thru the HDMI cables. Sure there is, but it's not coming through your DVI cable. Will probably just hook my old 950 back up and buy the Emotiva or something else. You'll have the exact same problem with the Emotiva's HDMI output.
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Sanjay
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#93216 - 05/13/13 10:59 AM
Re: 975 - After about 1 month (positive / Negative)
[Re: Adrian L]
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Gunslinger
Registered: 02/11/13
Posts: 167
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Plonker, please call customer service @ 1-866-Outlaws, after all of your posts, and suggestions from the community, it seems that the logical next step would be that you would speak to us directly.
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