My 975 post:
"Well, Saturday I placed mine on a kitchen counter and turned it on - power button and remote both worked with on/off functions. Sunday evening, I removed my 950 from my equipment rack, removed its rack shelf, put in a smaller height shelf for the 975, put it in, hooked up the connections, the dim blue light around the power button came on, I pushed the button and...NOTHING! I tried the remote...NOTHING. Standby power is on, but full power and display do NOT come on. No full power :-(
I'll call Outlaw to discuss and get return authorization. :-(
THOUGHT: FedEx beat the crap out of the carton - worst condition I've ever received a carton from FedEx OR UPS. I'm sure mine won the "Toss the carton the farthest across the warehouse" award of the day. I'll go in and check for loose connectors on the leads from the torroid."

Following my above post, Peter himself sent me a PM and Scott called my office at work and advised me to check for loose connectors. I did and found none and called Scott - he had a replacement unit sent overnight, including a prepaid return shipping label for the defective unit. GUYS, THIS IS ABNORMAL CUSTOMER SERVICE! WE CUSTOMERS ARE NOT SUPPOSED TO, NOR DO WE HAVE ANY RIGHT TO:
1) RECEIVE A PM FROM THE COMPANY PRESIDENT AND A PHONE CALL FROM THE HEAD TECH GUY OFFERING TO HELP DIAGNOSE PROBLEMS AND REASSURE US THAT WE WILL BE TAKEN CARE OF.
2) RECEIVE A REPLACEMENT UNIT BEFORE WE RETURN THE DEFECTIVE UNIT.
3) RECEIVE A PRE-PAID SHIPPING LABEL TO RETURN THE DEFECTIVE UNIT.
THIS LEVEL OF CUSTOMER SERVICE MUST STOP - GOD FORBID IT SPREADS TO OTHER CONSUMER ELECTRONICS COMPANIES!
Okay, Peter and Scott - my sincere appreciation of your genuine, unique, unmatchable customer service! May you enjoy a growing business with loyal customers who will spread the word about unique OUTLAW AUDIO!

The above is why I still remain a loyal Outlaw-


So true- don't know why, but recently have received packages from UPS in the same condition.....

I had just finished hooking up the 975 and sat down to power up the system when the phone rang

"this is Scott with Outlaw Audio, I see that you recieved the 975 and was to caliing to see if you had any questions setting it up"

I think the 975 sent a signal to the office when it powered up

I think the 975 is the 7th piece of outlaw equipment that I have owned. Value, performance and customer service are all top notch!

Lee

Outlaw has always had great customer service. When I had a problem with a piece of their equipment, they didn't quibble and sent me a replacement unit. I sent the dead unit back in the same box.

When their life depends on offering that little bit extra and they've had some high profile gaffes recently, it only makes sense that they'd go the extra mile to make sure people are happy.

Best,

I just received ANOTHER PM from Peter!! People, this is unacceptable. We are not worthy - we are only customers!
Seriously, his comment was that this time of year FedEx hires a lot of temps and rough package handling complaints spike - obvious. He also asked about my impression of the audio quality and I told him that "air" now has a real definition in my system.
Minimalist hi performance product of the year!

Hank,

I'm sorry to hear that Outlaw is continuing to treat their customers this way ... they've been doing so since at least mid 2000 now. You'd think they'd learn by now, how can they expect to keep customers if they treat them with so much respect!