I bought my 7700 in May of last year. When the unit arrived, I couldn't get sound out of it. After much testing on my own, I finally determined that I only had one channel providing amplification to my speakers. I called Outlaw, and within seven minutes of the start of the call, the customer service rep agreed with me, apologized for sending me a bad unit, and said they'd ship me a new one immediately, and all I had to do was box up the lemon and prepare it to leave with the same delivery guy who brought me the new unit.

The second unit arrived a few days later, and I've had no problems at all with it. Works just the way it should, and provides me excellent SQ, whether I'm listening to vinyl in two-channel, or watching a Blu-ray in multichannel.