Thank you for your reply. What SP?? Good question. I'll have to hook up my brother's old computer again and find that out. Combing through the old threads I noticed that some owners had better results using RS cable(as well as some SP/XP issues). I'm going to to get a cable and hook up the stuff again and give it one more collegiate try. I'll also take your advice and call tech support directly if needed. I appreciate all the help!