Sorry that you are still without a refund. Mark's assortment of criminal and unethical business practices have hurt a lot of people, which is another reason I'm not comfortable with the idea of doing business with the company. (For point of comparison, candyman's post would be deleted from the AV123 forum - and if he received any message about the deletion, it would be an instruction to communicate directly with Mark on these matters. It's a policy that they refuse to publicly admit but that they've been employing consistently for almost a year now.)