I have dealt with Scott on several occasions and believe the customer support from Outlaw is an Outrageous 100% every time that I have called.
This is one reason that I am willing to wait for the 997.
I have been tempted to pull the trigger on other products but when it comes down to it I remembered the satisfaction that Scott has given me with his professionalism in answering and solving my problems...not to mention that the 990 is a fine piece of equipment!