They have generally gotten back to me within 4 or 5 hours or so.

Hopefully they can resolve your problem quickly.

Off topic, I notice that you have what appears to be an Xbox 360 Elite...Can you comment at all on whether the DVD drive on it is quieter than the older 360 systems? I have an older 360 and the drive is really frickin' loud when it's spinning.

Sorry to hear about your 7700 problems. How long have you had it?