Does EVERY 970 owner experience these problems?

Personally from what I've read in the past from Mr. Tribeman, and the good customer experiences that others have had with him and his company, I figure since he was willing to help out Mr. Schifter@AV123 on offering the LMC-1 trade-in program that Outlaw will in-deed do the right thing and make good with their own customers and offer some kind of software fix, credit or trade-in offer.

I would prefer credit towards future pre-amp.

/dreaming

Are you thinking of a credit above and beyond the $200 credit already available ?

Sounds like a good time to offer a "double down" for us 970 owners, $ 400 would ease the pain.

Well, I'm still within my 30 day trial period, and I'm seriously considering upgrading to the 990. I've experienced the 'No Audio' bug about 4 times already, and I worry what the future holds. The only thing slowing me down is having to pay all the import/brokerage/tax on the new one too!

You *may* be able to not pay twice if you have the second labeled RMA replacement. The company I work for does this for our international customers on RMA and demo equipment to avoid "double" fees when appropriate.

Ahh! See that sounds better. Hopefully today I'll get a chance to give them a call. Thanks openhelix!

I've owned a 1070, 990 and now a 970. The no audio bug was present in both the 1070 and 970, but I never had one problem with the 990. It performed flawlessly for me the whole time I had it. If the 990's size isn't a problem in your setup (my issue) I'd go with it in a second over the 970. I've noticed the no audio bug strikes mostly after I've been using the 970 for HT duties. The next time I power it on it is frozen. It happens at least once a week in my case.
Outlaw knows this is a problem. I would think if it can be fixed they would do so...their silence seems to indicate (to me at least) that it can't be fixed.
I would like to remain a loyal Outlaw customer when the next generation of processors come out, but it really concerns me that there will be problematic issues like the no-audio bug we 970/1070 owners deal with now.

openhelix,
Have you had any resolution to your problem?