I just upgraded my 970 to the latest software. Now everytime I turn it on, it goes through the normal boot process and then freezes. No sound, I can't turn it off via remote and the front panel buttons have no effect.

If I push the power button on the back, then turn it back on it seems to work fine until I turn it off again... Any ideas?

I would reload the software and be sure to perform a complete reset.

I think I may have botched the front panel reset (yes the easiest portion, I know).

So I went through the whole process again, nailed the front panel reset. I'll post up again in the morning if I'm still having the issue.

I'm not sure the software update really fixes the problem. I have a unit that supposedly had the update when I purchased it, but I still experience 'freeze up' and no audio from time to time. Just had it happen last night...went to play a cd, powered 970 via remote...no sound, no audio control. I was able to power it off via the remote though. Turned it back on (via remote) and no change. I had to power it off using the back master switch then all was well. I think unfortunately this is something we'll have to live with as it doesn't appear the software update really fixed the problem. Wish I'd kept my 990.

Nope. Mine still freezes on boot up. It's not everytime, but often. I'll hit "Video 1" to turn the unit on and it goes through the normal boot process then displays "Video 1" as per normal, but no sound comes out and all the buttons on both the remote and the front panel are nonfunctional, including power. I had to pull the plug to power it off, then after that it powered up fine.

I'm wishing I'd bought a 990 to start with...

This is what warranties are for...

Lee,

I agree..however this was a problem that was supposedly corrected with the software update (which seems to mitigate the problem to a degree for some or eliminate it for others). I don't believe Outlaw has any other solution at this point...if there was one I'm sure we'd have seen something about it.

Hmm, I'm barely still under warranty and it seems this issue won't go away with another hardware device.

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Openhelix,
I wouldn't go that far...I'm not happy that it doesn't perform flawlessly, but I'm not ready to just 'dump' mine. I think that Outlaw is trying to make it right, but I don't know if they will be able to; short of a recall to replace the chipset.

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