...my post 6 months ago.........

http://ubb.outlawaudio.com/ubb/ultimatebb.php?/ubb/get_topic/f/37/t/000259/p/1.html#000033

What prevented you for sending your unit in for repair or replacement when the issue first surfaced? If it were me, I would not have put up with a failure of this nature for that amount of time. I have not used Outlaw for this function, but I have dealt with warranty support for many electronics items over the years and from what I see of other users postings, Outlaw is very responsive compared to other companies I have dealt with.

The issue of having to part with your electronics device during the repair or replacement is standard fare in the electronics industry, so while this is inconvenient, it is just something we deal with in order to get lower cost devices. If manufacturers had to send out replacements for what could potentially not be failures, we would all pay the price in the added mark ups needed to cover this service.

alpha, when I called originally I was told it was a sw problem and there was nothing they could do but they were working on a fix. The promised fix came in the latest patch, and seems to have resolved the issue for some. For me, it made the device unusable. I spoke with the Outlaws today and I know they're working on a resolution for me. I feel a bit better after talking with them on the phone than I did previously. I would definitely recommend that method over email/PM.

I feel pretty confident they'll work out something to make me a satisfied Outlaw customer. I'll be sure to post up then as well. I know you have to offer the good feedback in addition to the bad.

Glad to hear that the receiver is working after you read my post to it, Lee.

This has always puzzled me. As a programmer/engineer I would LOVE to look at the source code for the 2 units. Then look more at the errata about the Cirrus processor used in the processor and see what to make of it. I expect the Outlaws have been through that road many times, and nothing has come of it [despite their excellent attempts]. However, from my viewpoint, as an intellectual exercise it would be fascinating.
(Removes pointed ears now)

The 49400 is used in lots of different products, but the 990 and 970 have little else in common. The 970/1070 platform was developed from the ground up in partnership with Eastech (the company that does the actual manufacturing of the units), while the 990 was built on Etronics' P-965 platform and is manufactured by Etronics. Different hardware, different software, different manufacturers.

Agreed Gonk. It would require a LOT of time to diagnose WHAT the factor ( or worse ), combination of factors cause this ( "no audio") bug to occur. However, it would be of interest. ( I hate not solving a puzzle!)

I am another disappointed 970 owner, I bought mine this Summer and feel a little misled. If all of these issues were going on, why did they keep shipping out units that were buggy?? Mine has exactly the same symptoms everyone else has described, about 4 times out of 10 I turn it on. I have to think that trying to sell a 970 used would not bring much, so a trade-in program would definitely get my vote! It is strange that you can trade an Emotiva in but not a 970.

Hypothetically, and ONLY Hypothetically....

[Hmmmm....a trade in program for the 970. Perhaps something like 970 + $X=990? That would be an excellent method of clearing out remaining stock of 990 VERY quickly, just when the Outlaws announce when the next gen processors will be ready to go. As a Customer service move, it would be, frankly, a major victory over anyone's objections with the 970. However, it could also open up a can of worms legally, unless the deal was offered to any ORIGINAL owner of the 970, something that a small company like the Outlaws might not be able to swing. ]

End of Hypothetically and only Hypothetically.

Bob,
I would agree that your hypothetical scenario would be a customer service coup for the Outlaws, since frankly I don't see a market at all for a used 970. Since we're dealing with hypothetical scenarios, here's mine: The Outlaws offer a 'double down' deal for 970 owners...$400 toward their new processors next year. I don't know if they could afford to do that either, but it would be a way of stepping up and dealing with the problems that they know we are putting up with. End of my hypothetical rant.

og33,

Hypothetically, Wow. That would be indeed interesting, maybe as you say financially not a good thing, for the company, but interesting nonetheless. It would also tick off most people who went for the double down deal. ( since they only get 200 towards a new processor, regardless of which one they own ). Given this unfortunate situation (with the "no audio" bug), I don't see an answer that would be economically feasible/fair for all concerned. I wish I did. End of Hypothetically.