I updated the new firmware and the "No audio" issue is almost gone.It just happened 3, or 4 time last week compare to almost everytime that the unit has beed turned on before.

Last night, the no audio happened again when we watching the movie ( not during turn on), the unit still responds to the remote control as normal but just "No audio". I have to recycle the power of the unit to fix the problem. Anybody else has the same problem with the last firmware?.

Yes, I do. However, the new software has now limited the issue to only when I power up. It used to happen every now and then when I changed sources. Additionally, the no audio problem used to happen about every other time on power up. It only occurs about 20% of the time now.

I still have the problem as well. Less often,but still there!

I think Outlaw was in hurry to make the beta software become official before the 970/1070 will be no longer in production.

Any chance you boys think Outlaw would/will offer any kind of trade-in credit for us 970 owners? A 990 I think, would make the world right, and I wouldn't have to deal with the "No Audio" problem any more!
Just a thought.

The trade-in credit idea would not be realistic, even for a company with a boat load of cash reserves. Reading this thread hasn't garnered much hope for a fix, so I haven't decided if I'm going to bother to unpack mine & try. I guess I'm quite happy where it is.

Hello Arthur,

We spent many months on this software working both internally here in an alpha test mode and with a much wider beta test team of your peers. Universally, this update has been reported to entirely resolve or at minimum vastly reduce the occurrences of "no audio" for everyone involved.

If you are not even willing to load the new software, than there is really nothing else we can do for you. In the event you change your mind, be sure to perform a front panel system reset after installing the update, but before using your unit again for the first time. While the reset procedure is often overlooked, it is a critical step to ensure correct functionality. The steps for the reset are as follows:

1. Turn the rear panel MAIN POWER switch on. The Standby-On indicator on the front panel will glow amber.

2. Turn on the Model 970 by pressing any of the input source buttons.

3. Press the MENU and MUTE buttons on the front panel at the same time. "PRESS (1) TO LOAD DEFAULT" appears in the front-panel display

4. Release the MENU and MUTE buttons.

5. Within five seconds, press the 1 button on the remote control. "OUTLAW AUDIO/MODEL 970" appears briefly to indicate that the unit has been reset. The unit will then return to normal operation.

Best Regards,

Scott