Definitely check your display setup to make sure the TV type is set to widescreen. If you have a disc that you know is anamorphic 1.78:1 (not 1.85:1 or 2.35:1, both of which should include at least a small black bar on top and bottom) and still get black bars, I'd suspect the player of being set for a 4:3 TV. If this is the case, the picture will also look smooshed.