Let me start off by saying, Thank you Outlaw Audio for swapping my Unit out for a new one. For those that are lost as to what happened
at this point, I ordered a slew of Outlaw Equipment. The readers digest of it is, it worked for 2 or 3 days and stopped outputting Audio. Had the unit swapped by The Outlaws for another and right out of the Box it had no Video. The unit was replaced again with a Brand new A-stock and it works great. It does have some interference in the 'Menu' portion but watching TV or any other Video source does not. Not sure if this is normal?

Anyways...

The Bad / Ugly
Let me start off by saying, I have thought about this post for a Week now. What I'm about to say could be considered detrimental to Outlaw Audio.
But that’s not the way I feel about this section. And, more then likely will be deleted after review by the Moderators.
So, on to the rest of my story;
Upon my second failure I ranted on this board asking if Outlaw really tested this unit before shipping etc. Scott, the moderator of this forum posted, told me to give'em a call on Monday. I said to myself GREAT! We'll get this rectified and I'll be watching TV in no time flat. I give Scott a call Monday we exchange greetings and the first thing out of his mouth wasn't "Hey were sorry you received two bad units in a row etc" Oh no, ... I felt 14 years old I was getting reprimanded for my Attitude and Language on the Forum. I am sitting here listening to this guy actually getting upset with ME, a paying
customer. Not some guy that just subscribed to the Saloon. A guy that has purchased thousands of Dollars worth of Audio Equipment from this company. I was dumbfounded, I didn't know what to say. This guy had the audacity to really lecture an upset customer about "Attitude and Language". If I recall correctly customers
pay Wages, not companies. Secondly the customer is always right. I didn’t' feel this way with Scott on the phone, maybe I'm wrong, maybe I'm overreacting, but I have seriously thought about this for awhile and I'm still upset with the way I was treated. I should be able to say whatever I want about a product after all I did buy it, no? I was given the example "What if a 5 year old was on our forum reading what you typed" I thought to myself, we are all adults here
and a 5 year old isn't going to be on this Forum or Website for that matter purchasing or discussing equipment.

I'll wrap this up by saying again Thank you for swapping my Unit .. Thanks but no thanks, if this is the way I'll be treated again in the future.

I don't post often, but I could not resist. SO:

Having read your post........
Having dealt with Scott......
Having had the experience of Scott being a gentleman I wonder if perhaps you are over-reacting.

Thanks, everyones entitled to their opinion .. Glad to hear you had a good experience. I can't say the same unfortunately.

That would surprise me greatly, actually - moderation in this forum is reserved for real major problems, not honest offerings of opinion (even when the opinion offered is less than glowing praise).
Well, your initial post in last weekend's was a bit more "lively" than we're used to around here, and as the forum's moderator (among other duties) Scott may have wanted to make a point about that. I can see how it could sit a bit wrong with you, but (without having been in on the call) I wonder if the comments were directed at the guest in Outlaw's forum (a category that we all fall into here, whether we've given Outlaw money or not) rather than at the customer who has been hit by some real misfortune. If it bothers you (as it clearly does), you can always call Scott and talk to him about it.

I hear ya, theres no reason to call him again. Whats said is said. I got my unit switched and it works fine .. Its just that I run two businesses myself and would never talk to a customer that way.

BTW do you see the anomaly I see in the OSD ?

Outlawnut,

I have to respond here. If you check our forum, we allow all kinds of comments and of course criticisms of our company and products. That has always been our policy.

However, when someone gets close to crossing the line on expressions or language that we find inappropriate, we step in. It's not what you said, but the way you communicated it, that Scott was referring to.

Actually you said it yourself: "Its just that I run two businesses myself and would never talk to a customer that way." Well we expect the same from you. When you employ the language in your earlier post, you on the edge of being pulled down from this forum.

No matter how you feel about Outlaw we expect you to treat this forum with respect. We will NOT censor opinions, but on inappropriate language we will draw the line.

Peter Tribeman

Outlaw Audio is great company. I have the pleasure of meeting the the Outlaw employes and the officers at the HE show in NYC , last time.

Bravo Peter!!

hey stuff happens,talking man to man and getting things worked out is what its all about.should never be a bashing session, does'nt achieve the primary goal of satisfaction. it all works out in the end.

I'm glad to hear that the replacement has resolved the problems you were having.

My line of work doesn't compare well to Outlaw's, so the way that we interact with clients doesn't directly compare. My wife used to work in customer service at a bank, though, and there were some customers whose accounts were closed or were warned that their accounts could be closed specifically because of the way they spoke to company employees (including my wife, who was called some very unpleasant things by people - often because the people on the other end of the phone had made a mistake and didn't like having to face the repercussions). There was even one customer up in Washington state that dad and I considered taking a road trip to visit to discuss - possibly with baseball bats - the things he called me wife (on a recorded phone call and without provocation). I'm glad to be able to say that your situation doesn't equal some of those calls, but it does tie in to what Peter's talking about. The customer deserves respect, but there are limits - and the forum is a separate entity with its own rules, where everyone has to be required to follow the same rules.
I'm guessing that you're looking at the setup menu via component video, such that the 990 is replacing the source video signal with a blank screen and then overlaying the menu on that. This is how I use my 990's menu (I have s-video connected to the TV because I used to use it with the Model 950, but I don't bother using it). I don't remember any interference, but there may be a resolution change happening that your display is reacting to (the OSD is 480i, but the component signal it replaced could easily be at 480p or higher). If you're seeing the interference when using the composite output, then that's a different story. Since I don't use the composite, I can't really offer much about that case. What does the interference look like?