The first thing I noticed was something was obviously loose in the box. The main remote was not in a bag and was tumbling around along with the batteries for the remote. Hi. This posting is in reply to rrrhemi's first posting. I, too, recently purchased a new 990 from Outlaw and the very same thing happened with my unit. The remote and batteries were loose inside the box, and the remote was actually scratched because of it. Fortunately, because of Outlaw's 30-day free trail period, Outlaw agreed to replace the unit with another new 990. I had to think, though, how hard would it be to secure the items to the styrofoam inserts with a piece of packing tape? I would think it would certainly reduce the number of returns.