A guy I know on another forum got a hand me down 990 pre amp. the pre amp is toast, was damaged in an electrical storm. He emailed Outlaw and just got a generic email response.

He wants to call and speak to someone in person. He's a very smart guy, but would like to discuss with someone over the phone what the repairs might cost on that 990.

who should he ask for over the phone?

thanks, AL

P.S. I know Outlaw has good customer service and I want him to be able to hang up the phone and be able to say that he was taken care of correctly. I don't want Outlaw's customer service to get a bad rap.

Did he send an e-mail, or did he use their support page ? I ask because I believe the support page was set up as a replacement for a generic support e-mail address. Having said that, I would expect that anybody in Outlaw's service team could offer some useful information about this, but as your buddy likely knows there is going to be some uncertainty (possibly a lot) in the answer without Outlaw having the unit on the bench to test - an electrical storm can do a little damage, or it can do a lot of damage. The cost associated with replacing a power supply would be a lot different from the cost associated with replacing the power supply and one or more main boards.

well my friend with the dead 990 pre amp talked with the Outlaws and they are going to see if it can be fixed. If so... my friend will be very happy.

I knew Outlaw Audio customer service was top notch. This along with products that offer superb value makes me want to keep supporting the Outlaws.

Sky, glad to hear your friend's happy!! Good luck!