A guy I know on another forum got a hand me down 990 pre amp. the pre amp is toast, was damaged in an electrical storm. He emailed Outlaw and just got a generic email response.

He wants to call and speak to someone in person. He's a very smart guy, but would like to discuss with someone over the phone what the repairs might cost on that 990.

who should he ask for over the phone?

thanks, AL

P.S. I know Outlaw has good customer service and I want him to be able to hang up the phone and be able to say that he was taken care of correctly. I don't want Outlaw's customer service to get a bad rap.
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Outlaw Audio 990 pre amp
Adire Audio sub (SVS 12.2 driver)
CAL Alpha tube DAC
Parasound P/HP-850 2 CH pre
Pioneer PL-530 TT
Polk Audio SDA 2B
NAD 2600A amp
Danger Boy here