I need help - I don't know if I have a remote problem, or if I'm the problem.

I just purchased the MX700 and after the initial configurations, I received an error message when I tried to download the information to my remote. The error message box reads:

Error detected while communicating with your Remote Control.
Error code: 700-07UU-0000
The com port setting is incorrect (Communication Menu).

Any suggestions?

Have you tried changing the com port selected?

Yes. I've been trying to do the download from my laptop - I'll wait until I get home, then try it on my PC. The manual said some wireless stuff can interfere with the process, and I'm away from home - I'll see what happens when I get home Tuesday. Thanks Gonk.

Let us know how it goes on the home PC. I've only used my desktop PC to set up my MX-700 - it's very possible there's some sort of argument going on between URC's software and hardware or other software on your laptop.

I'm back at home and I'm having the same problem on my PC that I was having on the Laptop. I've used each com setting, all to no avail. Also, when I go to live update on both my PC and Laptop, I get a "Download Failed" message. Any suggestions?

Live Update won't work unless you've obtained the latest software from an authorized dealer - they disabled it for all versions released prior to August 1.

Try installing this version (the final version prior to August 1) and see what happens. You may have a probably with the program that a clean install with a newer build will fix. Live Update still won't work with this version.

After a few calls to Universal Remote Control tech support, and a few different fixes (all of which were needed), we found the main culprit was the USB to Serial Port cable I purchased from Radio Shack didn't cut it. URC recommended I get a Keyspan USB/Serial Port adapter (it handles high speed) - I got it at CompUSA and the downlaods worked fine.

I'm quite confused by the macro stuff, but I'll just try to puzzle it out as I go.

Thanks for the help Gonk.

OK - I'm back with more questions. First, I'm sorry to bug you guys - I really struggle with computer-type issues and the MX700 has me befuddled.

My next desire is to go to the MX Editor's file menu and delete the saved devices that I don't use - I only want the device that's active for me to be in the file menu. Can that be done.

Beware: I'll be back for more questions. If I understant things correctly, the macro stuff will work as follows: If I want to watch a DVD in my OPPO, I can program the remore to turn on my OPPO, my TV, my 950 and select the right 950 format for 5.1 surround sound, just by pressing the OPPO button on my main menu, then hitting the On button. If that's correct, I'll try to figure out how to program all that. If not, let me know.

Thanks.

If you want to delete a device, you can right-click on the device name in the left window (the tree under "Home" and "MX-700") and pick "Delete" from the bottom of the menu that appears. That will eliminate the device entirely.

Think of macros as a single button that sends a series of commands for you. For example, if you wanted to turn on the OPPO, turn on the TV, set the 950 to the OPPO's input, you would create a macro that sends all of those commands. The surround mode selection is probably going to be too complex for a macro (too many different scenarios - Dolby Digital 2.0, DD 5.1, DTS, ...), but the 950 can remember your preferences and detect the bitstream properly without any input from the remote anyway. There are a few tricks to building good, reliable macros, which I'll try to jot down some notes on later.

When I use the file menu in the MX700, it reflects different MX700 devices I made when I was trying to learn how to program the remote. Right clicking on the devices doesn't get a response from that menu; I can't even rename them.

I've deleted the devices in each MX700 file, but I can't delete the MX700 files (in the editor) that I want to remove.

Thanks for the notes - I'm sure they'll come in very handy.