Scott, any additional comment from U?
Tks.

Hello Kwok,

The factory reset will have greater impact than a removal of the power cord alone (as evidenced by the time it takes to reload your customized settings). However, the recommendation to first check that the "opr/srv" switch has not slipped into the "srv" mode is a good one. If this proves not to be the case, then perform the reset.

If neither of these suggestions restore your unit to normal operation, please contact us so that we may assist you further.

Best Regards,

Scott

Good and quick response, as U usually do. Thank U, Scott.

Kwok

I do not want to start any un-needed suspicions. But, it kind of sound familiar to this issue....
Outlaw Forum Thread
Although, to me you almost made it sound like it happens only sometimes. I believe the cases above were 100% completely dead units. So, your situation might be different.

Scott and others,


I had tried several resets and 990 could only turn on a few times after each reset.

I noticed that the turn on sequency response is rather slow. In the past, once I pressed the "DVD" OR "CD" button on the remote, the 990 kicked in (turned on) instantly, with two distinctive "click" "click" sounds. (i.e. "click" "click" at once). But not now. After the first "Click" sound, the 5 speaker icons showed up on the front panel window, without the words next to them. After about 1 second and half, 2nd "Click" was heard, then the words next the the speaker icon appeared. Again, the double clicks would be heard almost instantly in the past, but not now.

If I heard clearly the double clicks instantly and distinctively after the pressed the POWER button on the remote, I can turn back the 990 on, after the remote's light were gone.

990 could not turn back on if I only heard 1 weak "click" after pressing the POWER button.

Awaiting more direction from Scott. Pls tell me if I have to call you on the phone. If yes, pls give me your phone number and the time to call you. I am at New Jersey, East Coast. Tks.

Kwok Lau.

It sounds like it'd be worthwhile to give customer support a call - 866-688-5292. They're open from 9Am to 5PM on the east coast, I believe.

Gonk, Tks.
I will wait till Scott responds to me first. Tks.

Kwok

Hello Kwok,

I am deeply sorry to hear that the suggested TS steps did not help. Please give me a call at the above mentioned toll-free number so that we can resolve this issue.

Best,

Scott

Scott, nice talking to U just now. Will wait for your email for further recommendation.

I would thanks all the folks who gave me input so far. Cheers!

Kwok

Try redownloading the firmware and see if that works. I had the same problem and I just reburned flash and everything has been fine since.