I second that motion, I don't think I've ever had to pick up the phone for tech support because he has addressed every one of my questions and concerns. He adds a value based service that should be measurable on Outlaw's bottom line. How much $ has he saved them by handling all of these concerns contained in these threads. On a side note, this week he got me resolved on a sound issue being caused by my TIVO, and I don't even think he owns one, that I thought was being caused by my 990.

It's now been moved and seconded that Gonk receive free Outlaw gear for life and get on Outlaw's payrol as their Top Dog Customer service rep!, all in favor say "aye"