Trikos:

You are quite correct, but in this case it's a two edged sword. As were you, Adrian is certainlly within bounds to ASK what his place in line is. However, as noted by Sluggo and others, the Outlaws appear to have given an answer to the question in advance by saying that they can't provide the info requested. Thus, there IS an answer of sorts, perhaps just not the one that is being looked for.

On the other hand, it should also be noted that unlike most other companies, Outlaw HAS provided us all with this forum in which to express our views, even if they are sometimes not what the sponsoring company might like to hear. Further, those of us here in this forum have found a way to figure the answer to "when might I get mine" out for ourselves, even while complaining about it.

By allowing that, I'd say that Outlaw is doing a really GOOD job of customer service. Even better, from all observations, they really DO meet the test of providing after-sale service when it is needed.

I'm also with you. I think they are close. Let's see what the next week or so brings.