I just purchased a Harmony H659 from Costco $94.00. In the process of setting it up, the unit did not list the input my TV uses for DVD. I called Harmony tech support and the were very helpful. The tech setup my complete system while I was on the phone and all I had to do was go online and download the update. All functions worked properly and controlls my 990 exactly as I wanted. I rate Harmony customer service right up there with the Outlaws.