Due to a force of �have to stop and deal with� hitting the 30th day on STB return, I went ahead and put in my request for a tech to evaluate my Sony 60� LCD, which I have some issues with. I requested a tech with the ability to deal with service modes and capable of evaluating test pattern results wished to check my LCD 3-screen alignment (we did not even get to that).

What I got today was a guy, who sat down flipped to OSD, shoved my brightness level to 100%, and asked me if I had tried that yet!. Then he jumped into contrast and ran it up to 100%. And asked me if I ever tried watched the display using �vivid� mode�.(the professional reviewer documented worst, - factory pic mode option available�and I agree) because most people think that looks the best.
(What if this joker left my new RP CRT set up in this manner!!)

When I explained that I KNEW user controls could not affect the issue I was having (lack of detail and contrast in darker scenes) he replied:

1)Its probably your DVD player its plays darker than satellite.
2)And there�s really not much you can do in a service menu, its has very little control. Most of your controls are in the user menu�s.

He then casually commented that he�d never been to �school� on this set. And he would call Sony and see if they could give him a list of things that might help in the service menu on Monday, although he doubted it if it couldn�t be fixed using �user controls�. And said �I�ll be back�.

I had grand central going on and no time for this. How do I politely call the store and tell them �.this guy is not coming back and touching my service menu with a 10-ft pole.

I sure he�s very handy for helping HO�s who get their screen on the wrong video feed.