Quote:
Originally posted by RedSIinPA:

3.) Phone menu is by far the roughest, most frustrating thing I've ever dealt with. If you have to call to try and straighten a problem out like mine, you'll see. The menu will consistently route you to the wrong personnel.

Verizon FiOS TV (the department) can't handle the demand and their representatives are hostile. My advice to all: steer clear unless you're totally fed up with your current provider. I was on the fence. And I jumped. And I really regret it. I may hug the Comcast tech when he's at my house tonight.
That's awful. I called them about FiOS, as your story really bothered me. You aren't kidding about the phone menu. I waited on hold for about 20 minutes, and then the phone hung up. Called again, and the phone seemed to pick-up, but then the line went dead. Sent them an e-mail about this experience, and received a reply that they would forward the story. I was in the market for a different service -- problems with my cable -- but I'm staying away from them.