No worries, RedSI, that was a great reply. I'm really appalled to hear that kind of garbage going on in such a huge company, but as I said I'm not surprised. Every time I've been on the phone with them I swear I could get better answers from a lobotomized chimpanzee (no offense to the latter).

I was wondering why you said you'd paid to get out of your agreement in your earlier post, instead of demanding free agency for such bad service, but now I get it. Who wants the added hassle after months of neglect?

Thanks for the valuable info - I'm sure a lot of folks here will gladly take your experiences into consideration if they're contemplating a signup.