DaleB, I have to agree with you. I am in management, my word is gold with clients. If I say I'm going to do something for a client, I do it, even if it is not always policy. The positive effects from keeping your word have incredible benefits, the consequences of not keeping it are devastating. Just think of all the AVS Outlaw haters that just read your post, this will definately add fuel to their fires. On the other hand, had Outlaw followed through with you, your post could have won over those who can't decide if they should invest in an Outlaw product. Like you, I still think the value of their product is great.