Had similar problems when I ordered the test disk last December. E-mailed and got a reply that it was on the way. It wasn't.

I found a phone number on a Chesky DAD I had, and called that. They aplogized, and said the disc was on the way. It wasn't.

Finally, after my 2nd phone call, got a gal on the line that said she handled my order personally. Apologized profusely for the delay. Said she would include a freebie with the test disc.

3rd time was the charm. They included for free a Swing Live DVD-A. Would have rather gotten the disc in December when I ordered it, rather than late February, and would have preferred not to have had to contact them, but they did make good on the order, plus a freebie for my troubles.

Brian