I also found the customer service at Chesky left something to be desired. I ordered Kevin's favorite test disc from them, and they promptly charged my credit card twice. When I emailed a complaint they were apologetic and made the correction and said as a token of apology would send a complimentary sampler disc which never arrived. Not wanting to see justice undone, I contacted them to have them send it, which they did. While they did eventually do the right thing, it required extra work on my side, certainly not the proactive help the Outlaws provide.

So, keep bugging Chesky, I'm sure they'll eventually come through.

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Home theater: the hobby the whole family can enjoy - whether they want to or not