Well...

1) With a little planning and perhaps a macro or two (I have a macro to turn on TV, digital cable, and 950 and another to turn them all off), I've had great success with my wife using the 950.

2) It might be worthwhile to give Outlaw another week or so to pick at it and see what they come up with.

3) Some of us are actually fairly happy with the SL-9000 clone that comes with the 950. If you don't like it, the MX-500 is the current favorite replacement. The Pronto is always good if budget allows and you like touch screen remotes (I have found that I prefer a remote that primarily uses hard buttons, but it is very much a matter of personal preference), but the cheaper Pronto NEO seems to have more than its share of problems, both with the 950 and in general.

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