Quote:
Originally posted by zakman:
I informed Outlaw via email about the hissing I get with my system and got a scripted email. What exactly is Outlaw doing for the people with hissing problems?


I don't have the e-mail with me at work right now, but I received an e-mail late last week that I suspect either went or is going to all 950 owners, regardless of whether they have complained of hiss or not (assumption based on the fact that I received the e-mail but never reported a hiss problem, although I did get a test unit from the "red dot" revision). Outlaw is giving all 950 owners who have a hiss problem the option of returning their unit for modification (which will leave you pre/pro-less for a time) or receiving a replacement unit (which will be a "refurb" unit, I believe) and then returning your current unit. Is that the scripted e-mail you received, or did you get the automated "we have received your message and will get back to you shortly" message (which is automaatically sent any time you send a message to the info@outlawaudio.com address)? If you didn't get that message, I would expect that you will get it or a direct response from Scott or Mike saying the same thing soon. Either way, it sounds like they plan to get the replacements shipped out by mid-January; I would expect it to take longer for units shipped in for modification.

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