I agree. I stopped buying Sony products about 3 years ago because of their sh*tty customer service.
The *price* of the 950 might be only $899, but the customer service that Outlaw puts forth is indicative of a price much higher than that (if that makes sense).

"if that makes sense" - I have no sense I keep handing them (Sony) wads of cash. KNOWING that I was going to have problems with some of these purchases and NO customer support. So I rarely post any of my scale-rated satisfaction over that badge. I feel they don’t earn it, deserve it, or fight to keep it. In other words I reciprocate, giving them as little attention as they give me after the purchase.

I don’t think I ever posted in-house. Outlaw sends medical supplies when needed, what a company!