Originally posted by Matthew Hill:
Hmm, I just re-read Paul's message and saw that he only experienced one failure... for some reason I was thinking that his replacement drive failed also. I, personally, would not fault a company for the first product failure, especially if it was replaced promptly and if the replacement worked.
All true, and the replacement seems to have worked, but I agree with your first post - anything that increases the chance of a second failure in a case like this is PR suicide.