I've also had a lot of IBM drives, and so far none have given me any problems.
I think part of their mistake is replacing a bad unit with a refurbished, rather than new, one. This increases the likelihood of a second failure and an EXTREMELY dissatisfied customer.
Or perhaps they already regard the customer who has experienced a failure as a lost cause.
It's hard to argue with the sample size point, but when you experience two failures in two drives, youc ertainly get an impression that transcends sample size.
------------------
Matthew J. Hill
matt@idsi.net
_________________________
Matthew J. Hill
matt@idsi.net