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#39860 - 09/11/02 01:24 PM Re: OH MY!! Just got "The Email"!!!
werner52 Offline
Gunslinger

Registered: 06/19/02
Posts: 57
Loc: Bismarck, ND USA
UPDATE 9/11/02 12:21cst
Spoke to a gal at OUTLAW to inquire if my order for the 950 actually went through or not as I had not received an email notification or tracking number. I selected overnight shipping and sent the order at 1:30pm cst. Apparently the billing department is on EST and the shipping department is on PST. To me the 950 should have had ample time to make it to the evening drop for the nights shipment on PST. However, the gal informed me that they make no guarantee that the item will be ready to ship that same day or even next or following day. Well then, IMO if you cannot guarantee overnight shipment why have that flipp'in option on your order form. Overnight to me means overnight, if you have another definition of this please let me know.

Murphy's law is starting to take affect here.

All right, I'm ready for the "You waited this long what's another couple of days comments."

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#39861 - 09/11/02 01:39 PM Re: OH MY!! Just got "The Email"!!!
mojoman Offline
Gunslinger

Registered: 09/24/01
Posts: 36
Loc: Raleigh, NC
Quote:
Originally posted by werner52:
[b]UPDATE 9/11/02 12:21cst
Spoke to a gal at OUTLAW to inquire if my order for the 950 actually went through or not as I had not received an email notification or tracking number. I selected overnight shipping and sent the order at 1:30pm cst. Apparently the billing department is on EST and the shipping department is on PST. To me the 950 should have had ample time to make it to the evening drop for the nights shipment on PST. However, the gal informed me that they make no guarantee that the item will be ready to ship that same day or even next or following day. Well then, IMO if you cannot guarantee overnight shipment why have that flipp'in option on your order form. Overnight to me means overnight, if you have another definition of this please let me know.

Murphy's law is starting to take affect here.

All right, I'm ready for the "You waited this long what's another couple of days comments." [/B]



You waited this long what's another couple of days. (Sorry couldn't resist.)

Ordered mine this morning. Hope it is here by Friday. I'd love to spend the weekend playing with a new toy.

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#39862 - 09/11/02 01:49 PM Re: OH MY!! Just got "The Email"!!!
Jody Robins Offline
Gunslinger

Registered: 06/18/01
Posts: 25
Loc: New Orleans
werner52

I am sympathetic to your frustration, but on the order form it does say it might take a couple of day for the order to get processed.

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#39863 - 09/11/02 01:50 PM Re: OH MY!! Just got "The Email"!!!
werner52 Offline
Gunslinger

Registered: 06/19/02
Posts: 57
Loc: Bismarck, ND USA
mojoman Thanks

Quote:
Ordered mine this morning. Hope it is here by Friday.


Don't count on it.

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#39864 - 09/11/02 01:53 PM Re: OH MY!! Just got "The Email"!!!
Scott Offline
Desperado

Registered: 01/07/10
Posts: 673
werner52,

As you may imagine, since we opened the flood gates of 950 reservation orders, our processing department has been inundated with new 950 orders. We are working as quickly as possible in order to ensure that all orders are processed same day. However, with so many orders we can not guarantee that this will happen. That said, your order will ship via DHL overnight today.

I apologize for the delay.

Scott

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#39865 - 09/11/02 02:05 PM Re: OH MY!! Just got "The Email"!!!
werner52 Offline
Gunslinger

Registered: 06/19/02
Posts: 57
Loc: Bismarck, ND USA
Scott- Yes, I called and found that out.

Jody Robins- Couldn't find it.

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#39866 - 09/11/02 04:30 PM Re: OH MY!! Just got "The Email"!!!
merc Offline
Desperado

Registered: 04/20/01
Posts: 369
Loc: Deep in the Woodlands of Texas
Quote:
Please note that required fields are in red.
*Note that DHL service is not guaranteed overnight (typically 97%)
Werner: here is a copy of what it says on the Outlaw order form. Unfortunately, you must be part of that 3%?
_________________________
Take Care,
merc
---------------------
merc\'s primary system

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#39867 - 09/11/02 04:41 PM Re: OH MY!! Just got "The Email"!!!
gonk Offline
Desperado

Registered: 03/21/01
Posts: 14054
Loc: Memphis, TN USA
I remember when they added that bit to the order form. That only refers to the fact that DHL only guarantees that 97% of the packages they deliver via their "overnight" service will arrive "overnight" -- 3% will take two days. Werner's problem is he placed the order yesterday, but Outlaw's shipping department is a bit more harried than usual right now and his 950 didn't get into DHL's hand that day for delivery the next day. His went "in the mail" today. 'Tis a bummer. There's nothing on the order form that says they may not get orders processed and shipped the same day, but there's nothing that says they will get orders processed and shipped the same day, either...

Hang in there, werner, it'll all be OK tomorrow.

------------------
gonk -- Saloon Links | Pre/Pro Comparison Chart | 950 Review
_________________________
gonk
HT Basics | HDMI FAQ | Pics | Remote Files | Art Show
Reviews: Index | 990 | speakers | BDP-93

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#39868 - 09/11/02 05:14 PM Re: OH MY!! Just got "The Email"!!!
Jody Robins Offline
Gunslinger

Registered: 06/18/01
Posts: 25
Loc: New Orleans
My bad. It was on the confirmation email:

"Please note that it will take us a few days to process the paperwork for your order."

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#39869 - 09/11/02 06:23 PM Re: OH MY!! Just got "The Email"!!!
werner52 Offline
Gunslinger

Registered: 06/19/02
Posts: 57
Loc: Bismarck, ND USA
Thanks Gonk. Now when OUTLAW hands it off to DHL, Lord knows I'll probably be in that 3%. I'm going to go have a beer.

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