An update for anyone who cares:
Mike from Outlaw contacted me today to get my shipping address for the replacement unit. He also stated that they would be sending a prepaid form to ship the malfunctioning unit back with.
Thank you very much Steve and Mike for addressing a frustrated customer with patience and a quick resolution.

I have to admit that this is the kind of customer service that produces life long customers and an incredible amount of "word of mouth" business. I know where I will be going (and sending friends) in the future for all my audio needs.

I will keep you all posted on the final outcome. When all is resolved, you will probably be stumbling across my "thoughts and experience (positive)" on some of the various audio review boards.