I received my email on 9-03-02, at 12:31pm. It read that I would receive a free exchange unit in a few days. And it arrived late this afternoon. I must tell you that my old 950 did have a slight hiss issue. This evening I had another Outlaw owner named youngguns and a friend over to listen to them both. The old 950 and the new. The three of us heard the same thing, the new 950 was very quite, we did not hear a thing, even with it turned all the way up. Even at less than foot away, inchs even. I beleive they finally did it, And to think I almost didnt ask for a exchange 950, now I am very glad I did. We did agree that the highs did not seem as harsch on some select music as they did on the old 950, this we all liked.