Howdy Prefect, et al. Spoke to Scott today (Finally. I am quite hard to reach at work, running all over the place...). I had sent Customer Service a very long and detailed email as to my symptoms, system setup, and history (what I had before). Scott seemed to appreciate this a lot, as he didn't have to quiz me much very much as to what was going on in my system. Bottom line is they will be sending me a new unit on Monday or Tuesday that Scott thinks will significantly improve my noise floor. I will keep you all posted as to results. By the way, I have now dealt with both Scott and Jamen, and I must say they are both absolutely superb at customer service. The kudos expressed elsewhere are totally deserved,IMHO. Customer service of this caliber is rare, not only on Internet sites, but at Brick and Mortar stores as well.