It just feels that way ,no emails ,no news letter?

I do have a feeling they're going under ,just do'nt understand the way they are running things anymore .
IT DOESNT LOOK GOOD, what do you think

If they aren't....


Then they have horrible Customer Relations.

They are getting real bad word of mouth right now. I have read on this and other sites about 20+ posts about people buying Rotel instead.

That isn't good.

If they aren't going under, they may find they will be if they can't fix their CR/PR problems.

No, I don't think so.

I haven't posted around here as much as usual lately; work and life in general has been busy. The last time I spoke to some of the Outlaws was several weeks ago, and I heard no indications of Outlaw going anywhere. Granted I've been wrong plenty of times before, but I don't think that we'll be replacing Outlaw with "out-of-business-law" any time soon.

What is the real problem here? A lot of people still anxiously waiting for their 950's to arrive, and a few questions about the work done to address the hiss issue (a big nod here to prefect for his work with the Outlaws on this one). Why has there not been any recent word about the status of those shipments? Beats me. The launch of the 950 has been a bumpy ride for Outlaw -- between the almost insane amount of 'net-generated hype (hype that created unrealistic expectations among many people: it's a pre/pro, not the holy grail), the development and production delays, the Dolby EX flag headache, and everything else that's happened it's been anything but smooth sailing. I've talked to Peter, Scott, and Mike in recent months, and they've been busting their butts to keep things moving. They choose to do it quietly because back when they were more open, the company got roasted in some online forums on a regular basis for it. I do wish they'd be a little more open, for the sake of everybody on the wait list. But I do not think their silence is because they are in any danger of going under.

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gonk -- Saloon Links | Pre/Pro Comparison Chart | 950 Review

Gonk-

So let me see if I got this right. They (Outlaws) think it is better to keep their potential customers in the dark and not live up to promises?

So their word means nothing to them?

How does that help them?

I'm sorry but if you are on a waiting list, and there are delays, once you know about the delay, you let the people waiting know.

I have counted about 20 posts by people who got off the list due to their lack of communications. That isn't much, but what about the people who didnt post about it?

That is lost business. Then take the people who read those posts who are considering business with Outlaws. I am willing to bet that Outlaws has lost at least 5% of possible sales from this. At a minimum that should be true.

How hard is it to say 'We found a slight hissing problem and we are having it fixed before shipping out new models?'

Because people DONT know that is what is going on.

Then lets talk about their communication in other threads. The 'zone 2,' is weak, someone points it out and asks questions. Scott comes on and says 'Hey I'm looking into it.' Then nothing. No reply from him on the matter.

Thats more bad CR.

A lot of people read the sites trying to make purchasing decisions. The HTF can erase the posts with bad word of mouth for Outlaw, but that isnt enough. The word IS getting around.

All Outlaw has is their word. Because people cant buy the product at the local HT store. So all these posts of people being pissed is only hurting Outlaw.

Like I said, in my sleep I could do a better job.

[This message has been edited by lotus_j (edited June 20, 2002).]

I don't think the recent lack of communication should be in any way, shape, or form, construed as a clue that they are going under.

But.

They certainly could do better.

You know I got a feeling someone was going to write this type of post.... Its really amusing how situations manifest themselves.

Gonk, I don't think so either...

Remember this. Good or Bad publicity is still PUBLICITY. Home theater forum is dominated by "Outlaw" posts, alot of other home theater forums are dominated with the name "outlaw". Would be tough to pay for all this publicity.

Sure Outlaw could be more upfront with delivery.

Sure they could keep you updated more.

Fact is, they keep everyone WAY more updated than almost any other home theater manufacturer. Period. Too much so, I think. Sometimes it works in their favor sometimes they take a beating. It's all part of the game.

Bold Prediction: Outlaw will NOT go under, outlaw will fix problems with the 950, and Outlaw WILL profit from the sale of the 950. Their pre pro is one of 2 on the market right now under $2000. The market demand is large enough, even if there was 4-6 at a price point of 2000 or less. The outlaw is still UNDER 1000.

These forums only sample a small number of people who actually buy the products and talk about them. Not everybody posts, and not everybody reads. I wouldn't bet the farm on information on the demise of outlaw based on what was said in a forum.

Nuff said....

Big Jeff

A lot of people read the sites trying to make purchasing decisions. The HTF can erase the posts with bad word of mouth for Outlaw, but that isnt enough. The word IS getting around

In a big way ,outlaw needs to stop the bad word of mouth.....ASAP!!!!!!!!!!

[This message has been edited by CORVETTE (edited June 21, 2002).]

I understand what you're saying, Gonk, about the Outlaws having been roasted in the past for posting too much info, especially what turned out to be bad info over and over again. And that might tend to make them a bit reactionary. I was there to witness a lot of the roasting. I don't, however, think that any of it was worse than what they're getting now. This DEAD SILENCE has really hurt them. Even more, I might say, than the continual three-week predictions.

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Matthew J. Hill
matt@idsi.net

My God. All this speculation is enough to make one ill. My suggestion! Begin drinking heavily, or at least try to get out more. I expect the next post to speculate on the Outlaws abduction by aliens. Heaven help us!

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Bold Prediction: Outlaw will NOT go under, outlaw will fix problems with the 950, and Outlaw WILL profit from the sale of the 950. Their pre pro is one of 2 on the market right now under $2000. The market demand is large enough, even if there was 4-6 at a price point of 2000 or less. The outlaw is still UNDER 1000.
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It is ture for now since we only 950 and 1066 under $2,000. It may NOT be true for 6 months later because technologies change so dramatically. For example, DPL II only existed on high end pre/pro or receiver one year ago, but it is every where even on a $300 receiver now. We are racing with clock. If Outlaw cannot keep up in time, the competitators will jump into the HT market quickly. It is just MO.

James