Yeah, I agree. Don't wanna sound like I'm complaining about the shipping delay -- I just would like to know what the deal is. Accurate information (even if it is more delays) makes it a whole lot easier to keep waiting than just sitting here wondering.

Lack of information in this case is much worse than bad news.

Any new shipments or emails lately? I'm thinking of contacting Outlaws since I'll be leaving for 10 days at the end of the week and would really hate to miss "the email". If they've held off for some reason then I'll sit tight and probably be ok leaving for awhile.

Cary

It's been more than 3 weeks now since I've seen any indication of anyone getting order e-mails, or getting a shipment.

Outlaw, what's going on?????

Maybe they're still fixing the hissssss. That's just speculation. Officially from Outlaw, there's nothing but silenssssss. When the Outlaws have more to say they'll tell us.


[This message has been edited by Will (edited June 11, 2002).]

I reserved my unit back on Feb 5th. Still nothing from the Outlaws...

------------------
"Impossible is a word used far too often" - Seven of Nine

This is typical behavior from Outlaw. A 950 problem crops up that results in a delay, and nothing is heard from a company rep until customers get angry about the lack of information. I don't know about everyone else, but I certainly find it a lot easier to wait if I know WHY I'm waiting. 950 customers on the whole have been VERY patient with Outlaw about the delays. The least they could do is show a little respect for that patience by informing us about why, once again, the 950 isn't shipping. I'm just about ready to pull the trigger on a Rotel and be done with this crap.

I reserved on January 23. I have heard neither hide nor hair!

What happened to Outlaw's communicative style of customer relations? What happened to the monthly news updates?

Fixing production issues and bugs is necessary but you should never leave your customers completely in the dark.

I would liken the updates to walking into a restaurant and having someone acknowledge your presence, saying "I'll be right with you." I don't know about you, but I am probably willing to wait a little longer if someone lets me know that they are aware of my existence and that I will be helped next.

I am am becoming increasingly underwhelmed!

Outlaws, please let us know what is going on! You are jeopardizing your hard-earned customer goodwill! Nothing is more valuable than that!

[This message has been edited by santaclarajim (edited June 13, 2002).]

[This message has been edited by santaclarajim (edited June 13, 2002).]

Maybe some of you bunch should start telephoning. Could get you some answers quicker...

------------------
Matthew J. Hill
matt@idsi.net

I did just call and spoke with Scott, who informed me that they will be getting more stock early next week. He said that shipments to customers "should" resume by the end of next week.

As for the suggestion to call, Outlaw should be proactive about this issue instead of reactive. They can easily use this forum to keep a large block of their 950 customers up to date on what's happening. After all, that's part of the reason for its existence. Waiting for upset people to call in about a delayed order is bad customer relations, plain and simple.


[This message has been edited by dpippel (edited June 13, 2002).]

From the last Outlaw mailing with the shipping estimates in it:




brianca.