I can't imagine why they wouldn't be responding to you unless maybe you are emailing the wrong address somehow. Pick up the phone next week and dial 1-866-688-5292 and you can talk directly to Mike or Scott. I'm sure you'll be pleased when you hang up.
Better yet, you'll probably be a customer by then.
I'm not going to ask "how home theater can be affordable". I know! That's why I'm here. Well, that's 1/4 of the reason. The rest is quality, performance and customer service.
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Bill
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Bill