Interesting thread............
Pete when you say
Quote:
6) Eric went from a unit that basically did not function at all, to a unit that works perfectly and performs as good as new, for no charge from us.
isn't that what the 5 year warranty is for? The end of that statement makes it sound like Hsu has done something extra special instead of honoring it's basic obligation. Also it seems any company should keep the required repair parts in stock for the length of the warranty term or be able to supply a proper substitution.
If a company wants to use refurb/used components for warranty repair (I think that is acceptable) they should at least be properly cleaned prior to use. A technician adding the treatment to the surround shows me that Hsu is trying to make an improvement to a component, which is a good thing.